Only Toys Store Information

Playmobil, Sylvanian Families, BRIO, Geomag, Top Trumps, Lego, ERTL, Richmond Toys, Tomy, Learning Curve And Many More Brands

About Us

Only Toys is owned and run by Robert Charrington. Roberts toy store in London is called Papillon Toys and was opened in 1982. In 2000 he launched his first online toy store and since then the business has gone from strength to strength.

Robert's experience in the toy industry (24 years owning retail shops in the west London area) enabled him to successfully develop, manufacture and launch the Diecast Milk Float in 1998, following which Richmond Toys Ltd came to be.

Since then there has been no stopping Robert Charrington, Papillon Toys and Richmond Toys.

In 1998 Richmond Toys Ltd obtained licenses from television companies and was able to start a new, now very successful range of TV emergency vehicles including die-cast London's Burning fire engines, Casualty's ambulance and The Bill police car.

During 2000 Richmond Toys Ltd obtained licenses through the London fire brigade and were asked to produce die-cast liveried fire engines for London authorities namely Bow, Euston, Heston, Ilford, Southwark and Sutton. These proved hugely popular with collectors, firemen and wannabe firemen young and old !!!

The floodgates were now opened. Richmond Toys Ltd blazed on to produce liveried fire engines for six more London authorities (Bromley, Chelsea, Hayes, Hornsey, Leyton and Tooting) and 4 county regional fire authorities - Somerset, Hampshire, Oxfordshire and Strathclyde. The other emergency authorities jumped on board and the range now includes die-cast ambulances for Great Ormond Street Hospital, St.John Ambulance, Birmingham Children's Hospital and London Ambulance.

The successful TV range continued in 2001 with the launch of a London's Burning gift set and The Bill 4x4 vehicle. The icing on the cake for 2001 was the launch of the hugely popular 'The Sweeney' Granada Car, sales for which have surpassed expectations !!!

So will Richmond Toys Ltd pause for breath in going into 2007 ? Not likely with a range of 8 Coronation Street diecast models getting launched !!

Orders will be sent out direct from our toy store in London. The address is :

Robert Charrington
Onlytoys.co.uk (Care Of Papillon Toys)
87 High Street
Whitton
Twickenham
Middlesex
TW2 7LD
United Kingdom

VAT No : 226 2243 92

Phone: (+44) 0208 7553637
Fax: (+44) 0208 8938077
Email: robert01@onlytoys.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

WE WILL SEND YOU YOUR TOYS AS CHEAP AS WE CAN. To do this, your delivery costs will be calculated and added to your order once we have received it. The full terms for postage are described below.

UK DESTINATIONS :

Carriage / packaging postal charges will range from £1.95 (min) to £7 (max) per carton. Once we have received your order we will ring you back to verify your postal charge only if it is over £7.

IRELAND / NORTHERN IRELAND :

Northern Ireland postage varies from £1.95 (min) to £19.00 (max) for large orders. Please allow 5 days for delivery. We will contact you if it is over £7.

Ireland postage varies from £1.95 (min) - £23.00 (max) for large orders. Please allow 5 days for delivery. We will contact you if it is over £7.

For large orders, the delivery cost will be advised before dispatched.

OTHER AREAS :

For non U.K. destinations we will phone or email if over £7.

Orders will normally be dispatched within 3 working days after receipt of order. Deliveries are subject to the availability of the products ordered.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 10 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

As we are based in the UK 17.5% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction.

Reaching Us

If you need to reach us, please email us on robert01@onlytoys.co.uk, alternatively, you can call us on (+44) 0208 7553637 or fax us on (+44) 0208 8938077 or write to us at :

Robert Charrington
Onlytoys.co.uk (Care Of Papillon Toys)
87 High Street
Whitton
Twickenham
Middlesex
TW2 7LD
United Kingdom

VAT No : 226 2243 92

Phone: (+44) 0208 7553637
Fax: (+44) 0208 8938077
Email: robert01@onlytoys.co.uk

Privacy Policy

Only Toys do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

Faulty Goods - We will either refund you in full, or replace the item free of charge. Faulty goods will be collected post-free, please email or call us and we will set in motion an action plan to resolve the problem as quickly as possible.

Return Of Unwanted Goods - Unwanted goods must be returned within 14 days of purchase, in their original packaging complete with all labels and instructions, at the purchaser's expense. All other monies will be refunded at the earliest time after the unwanted item has been received. We recommend that you send the item/items by recorded delivery, as we cannot be held responsible for goods that don't arrive.

Please contact us for advice on returning the products supplied before despatching them.

If have any problem with the goods please return to the above address and e-mail confirmation to robert01@onlytoys.co.uk for part / full refund.

Remittance Terms

Orders will only be despatched on payment in full of amounts shown.